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The Seven Deadly Negotiating Sins
- An outsourcing negotiation is a complex endeavor, with interwoven financial, technical, performance, people, and legal issues. However, after boiling it all down, there are seven very common mistakes both vendors and customers make in negotiating outsourcing contracts.
Publisher: Outsourcing Journal
Author: Brad L. Peterson
The Whole Ball of Wax
- Unlike traditional outsourcers, BPOs can connect processes in new, efficient ways that their clients never dreamed of. But once you turn over an entire business function to a third party, it's hard to turn back if the outsourcer doesn't meet your expectations.
Publisher: Businessfinancemag.com
Author: Tad Leahy
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