Total Quality: The Three Missing Links
- There's been a flurry of recent articles challenging the effectiveness of Total Quality Management (TQM). These critical evaluations raise an important point: quality-oriented companies still have something to learn.
Publisher: David Butler Associates
Whatever Happened to TQM?
- Many companies say they use it as part of their overall quality strategy. But consultants and at least one quality guru say practitioners of TQM, and all such acronyms, are missing the point.
Publisher: Quality Online Author: Melissa Larson