Total Quality: The Three Missing Links - There's been a flurry of recent articles challenging the effectiveness of Total Quality Management (TQM). These critical evaluations raise an important point: quality-oriented companies still have something to learn.
Publisher: David Butler Associates     Author: Wayne J. Hunicke   

TQM for IAM: Applying the TQM Model to Intellectual Asset Management - The attached article parallels the manufacturing industry's paradigm shift to TQM to the intellectual asset management arena.
Publisher: PricewaterhouseCoopers     Author: Edward Kahn   

TQM vs Re-engineering: A Tale of Three Villages - This parable of organizational change illustrates the differences between large-scale and incremental change
Publisher: Organized Change     Author: David Chaudron   

Whatever Happened to TQM? - Many companies say they use it as part of their overall quality strategy. But consultants and at least one quality guru say practitioners of TQM, and all such acronyms, are missing the point.
Publisher: Quality Online     Author: Melissa Larson