Measurement, Analysis and Improvement - ISO 9001:2000's section 8, Measurement, analysis and improvement, will challenge most organizations.
Publisher: Quality Digest     Author: Jeanne Ketola and Kathy Roberts   

Program Evaluation: Balancing the Need to 'Prove' with the Need to 'Improve' - The problem with most program evaluation models is that they have their roots in an 'external audit' paradigm, which in turn is based on a need to 'prove'. This need to 'prove' because of its 'intrusive' nature, very often inhibits real learning and continuous improvement taking place.
Publisher: Affinity Consulting     Author: Judy Worrell   

Quality Entertainment: Morphing Work and Playstations - How an ISO 9002, ISO 14001 and QS 9000 certified Silicon Valley silicon wafer manufacturer uses a martial arts punching dummy, electronic dart board, slot machine and Mardi Gras masks to keep manufacturing humming while at the same time achieving record manufacturing yield and quality goals.
Publisher: The CEO Refresher     Author: Eric Nielsen   

Quality Improvement: A Front Line View - This article identifies some of the factors that contribute to the barriers that prevent front line staff from fully engaging in TQM, and suggests some proven strategies for overcoming them.
Publisher: Affinity Consulting     Author: Judy Worrell   

Quality Improvement: A Front Line View - In spite of the broad recognition and adaptation to quality improvement, there continues to be a challenge within organizations to fully integrate this newer approach with the work of front line staff. This article identifies some of the factors that contribute to these barriers, and suggests some proven strategies for overcoming them.
Publisher: The CEO Refresher     Author: Judy Worrell   

Quality Service Comes from Quality People - Success in the service industry goes beyond food quality, hotel cleanliness or merchandise presentation. The more critical element in service quality is the personal service provided by each and every employee.
Publisher: ManagerWise.com     Author: Robert H. Kent   

Slipping Into ISO 9000:2000 - Two companies provide examples for managing the transition to ISO 9000's latest revision.
Publisher: Quality Digest     Author: Rosalind McLymont and Amy Zuckerman   

The Cost of Quality - More than any other subject of interest to business people the world over in the past decade, Quality has become a focal point of activity.
Publisher: David Butler Associates     Author: Mohamed F. Beheiry   

Total Quality in Business Meetings - Last month I spent several days with a client company, helping them identify quality, profitability and cycle time improvements. The most widespread complaint had to do with the quality of meetings.
Publisher: David Butler Associates     Author: Wayne J. Hunicke   

Total Quality Means Having Your Act Together - The "secret" to getting quality is this: companies who have their acts together constantly produce the quality they want. Companies who don't have their acts together, can't.
Publisher: ManagerWise.com     Author: Robert H. Kent