Introduction and Overview of the David Butler TQM Process - Building a quality organization takes a shared commitment, a common language and a workable blueprint.
Publisher: David Butler Associates     Author: David Butler   

Total Quality Management - An Overview - This is an extensive explanation of the basic concepts of total quality management (TQM) with a history lesson (the Japanese were first), definitions of key concepts, and a glossary of terms.
Publisher: HRzone.com     Author: Judith Ann Schlenker   

Budgeting, Buy-In and You - A quality manager's guide to budgeting.
Publisher: Quality Digest     Author: Vanessa R. Franco   

Chrysler's Five Stars - Service Quality in Franchises - How Chrysler is trying to increase service quality in independently owned franchises by using continuous improvement and quality movement techniques. PDF format. From Quality Digest.
Publisher: Quality Digest     Author: Dr. David Zatz   

Continuous Improvement in Software Development - This article will address the TQM concept, continuous improvement, as it applies to software development.
Publisher: Q/P Management Group     Author: Lori Holmes   

Defining Service - Customer Service explained in its various components. It is more than meets the eye. It embraces all aspects of your environment, the product, and the caliber of your staff
Publisher: CHIC Hospitality Consulting Services     Author: Claire Belilos   

Financial Information and Quality Management - Is There a Role for Accountants? - Different opinions exist with respect to the usefulness of financial information for operational decision making.
Publisher: Accounting Horizons     Author: Leif. M. Sjoblom   

Group Think -- Building in Quality - What kind of organizational structure is best for sharing information that will result in quality decisions? Researchers at the University at London provide insight into what empowers management groups make better more competitive strategic decisions.
Publisher: HRzone.com     Author: Sue Campbell   

How Total is Your Quality Management? - Moving from PQM to TQM requires as much discipline, consistency, and new habit formation as moving from endless dieting or new year's fitness resolutions to long-term, permanent lifestyle change.
Publisher: ManagerWise.com     Author: Jim Clemmer   

Lessons Learned from the Quality Revolution - Customers and consumers know that the quality revolution hasn't gone far enough, fast enough.
Publisher: David Butler Associates     Author: Wayne J. Hunicke