David Meets Goliath: A Contest to Attract and Retain Employees - The chains are stepping up their recruitment and retention efforts. Industry guru Maren Hickton shares 5 key insights on perhaps the biggest issue facing the industry today...
Publisher: Restaurantreport.com     Author: Maren L. Hickton   

Demand for budget rooms on increase - US-based groups are keen to expand away from their overcrowded domestic market. In the UK, the segment has been the fastest growing for five years.
Publisher: The Financial Times     Author: The Financial Times.   

Disaster Recovery in Hospitality...The Risks in Computerization and Information Management - Hotel managers awakened in the early morning hours to news of an earthquake, fire or explosion are unlikely to think first of saving the hotel's AS400 information system or retrieving computer data tapes from off-site locations.
Publisher: Arthur Andersen     Author: Christian E. Hempell and Nicole R. Wendland   

Effective Placement of Reflective Feedback in Computer-aided Instruction for Maintaining Dining Room Standards - This research utilized structural communication to teach service quality standards. Five computer-based, multi-media scenarios illustrated discrepancies, or errors, in either the American style of meal service or basic food safety principles found in restaurant dining rooms.
Publisher: Journal of the International Academy of Hospitality Research     Author: Annette Graham and Carolyn U. Lambert   

Entrepreneurs Looking Up - Why those in the business of tourism think outer space is travel's final frontier.
Publisher: Fortune Small Business     Author: Heidi Ernst   

From Brokers to Bankers - Hotel Investment Players Change - While hotel profits and revenues continued to grow, although at a slackened pace, the hotel financing picture refocused itself. The results of PKF Consulting's 1999 Hospitality Investment Survey bear out these observations.
Publisher: PKF Consulting     Author: Lawrence E. Henry, MAI   

Health Awareness and Life-Style Practices of Foodservice Employees - The purpose of this study was to evaluate the effect of foodservice employees' perception of health awareness and the desire to improve general health by participating in nutrition education and fitness session programs.
Publisher: Journal of the International Academy of Hospitality Research     Author: Said M. Ladki, Ph.D.;Tarek Mikdashi, Ph.D.;Abdallah Dah, Ph.D.   

Let Them Eat Steak - They Are! - What's happening today in restaurant land? The answer is that upscale steakhouses are proliferating around the country as folks gravitate to the comfort of steaks and lobsters...
Publisher: Restaurantreport.com     Author: Thomas J. Haas   

Marriott Redefines the Shared Service Model - Consolidating its finance functions did more for the hospitality giant than cut costs. By repositioning the company’s support organization, shared services also primed Marriott for aggressive global expansion.
Publisher: Accenture     Author: Carter Anne Prescott   

Newer, Bigger, and Better. But Are Full-Service Hotels Feasible? - With all the new limited-service hotel construction that has occurred during the past few years, we have seen the occupancies for several markets and sub-markets drop into the low 60s or high 50s. Historically, these occupancy levels were deemed deadly for hotel survivability.
Publisher: PKF Consulting     Author: Patrick Quek